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Nightly Backups
Our engineers have a comprehensive
disaster recovery plan including nightly
disaster recovery backups to NAS
(Network Attached Storage) and then
further backed up to magnetic tape. This
approach provides the ultimate in
security and peace of mind for all
AtmyExchange clients and also decreases
the impact of backup sessions on server
performance. AtmyExchange stores 14 days
of disaster recovery backup history.
Additional backup plans are available
for an extra service fee. These include
Brick Level backups where we are able to
recover individual items in a mailbox in
the event a user needs to recover
portions of a mailbox.
Redundant
Hardware Architecture
Our hosted Exchange infrastructure runs
in a front-end/back-end configuration.
Our load-balanced front end servers
handle incoming SMTP, HTTP/HTTPS, RPC,
RPC over HTTP and Wireless connections.
This protects back-end Exchange servers
from attack.
Anti-Virus / Hacker Protection
Our Microsoft Exchange servers are
constantly monitored for viruses and
hacker attacks. Using a variety of
specialized network monitoring tools,
intrusion detection and anti-virus
software, we go the extra mile to ensure
your AtmyExchange account is safe and
running smoothly. Virulent attachments
and message bodies are deleted before
they get to your inbox. AtmyExchange uses
GFI for virus scanning services. Note:
Additional anti-virus options are
available for a nominal monthly fee
through the AtmyExchange antispam
service.
Emergency
Support
AtmyExchange operates a fully staffed
helpdesk Monday-Friday 8AM EST to
Midnight EST. Our helpdesk can help you
with personalized support for Outlook
configuration and setup, migration of
email from other services as well as
answer general questions about Exchange
and Outlook as well as wireless device
support. Additionally, our engineers
monitor all systems 365 days a year. After
hours, we provide toll-free telephone
support for all end-users on an
emergency basis. Emergency support
covers connectivity, failed mail and
DNS-related issues.
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